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UX Reference

Find a UX term, method, metric, or concept

A searchable A-Z reference for UX terms, human-centered design concepts, research methods, accessibility terminology, usability metrics, and digital service concepts.

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Reference index

A-Z entries

Showing 97-120 of 180 entries.

M

Mental Model Interaction Quality

A mental model is a person’s internal representation of how something works, what actions are possible, and what outcomes to expect.

Moderation Guide Research Governance

A moderation guide is a session-level document that outlines the introduction, consent reminders, questions, tasks, probes, prompts, and closing steps used by a moderator.

N

Navigation Design Structural Design

Navigation design is the design of labels, menus, links, pathways, and orientation cues that help users understand where they are, where they can go, and how to reach relevant information...

Non-Functional Requirement Structural Design

A non-functional requirement describes a quality, constraint, or condition that a system, product, or service must satisfy, such as usability, accessibility, performance, reliability, sec...

O

Observation Evaluation Method

Observation is a research method in which researchers watch people, tasks, environments, or interactions to understand what actually happens in context.

Omnichannel Experience Structural Design

Omnichannel experience is the continuity of a user’s service experience across connected channels, where information, status, support, and task progress remain coherent as the user moves...

Operational Workflow Structural Design

An operational workflow is the sequence of activities, decisions, handoffs, roles, systems, and exceptions through which work is completed inside an organization or service.

Opportunity Area Research Governance

An opportunity area is a focused space for potential improvement identified from evidence, user needs, service problems, or strategic goals before a specific solution is chosen.

Outcome Metric Measurement

An outcome metric measures a meaningful result, change, or effect that occurs because users, staff, or organizations interact with a service, programme, or product.

P

Pain Point Interaction Quality

A pain point is a specific difficulty, friction, uncertainty, failure, or burden that negatively affects a person’s ability to complete a task or move through an experience.

Participatory Design Research Governance

Participatory design is an approach in which people affected by a system are meaningfully involved in design, decision-making, evaluation, or sense-making activities.

Pattern Structural Design

A pattern is a reusable solution structure for a recurring problem within a defined context, including the problem, when it appears, the solution approach, and relevant trade-offs.

Pattern Library Structural Design

A pattern library is an organized collection of reusable design patterns, guidance, examples, and usage rules that help teams solve recurring user-interface or service-design problems con...

Persona Research Governance

A persona is a research-grounded representation of a user group that summarizes goals, behaviours, context, constraints, and needs relevant to a product or service decision.

Plain Language Interaction Quality

Plain language is communication that users can find, understand, and use the first time they read or hear it.

Policy Language Structural Design

Policy language is the wording used to communicate rules, eligibility, obligations, rights, restrictions, or procedures from a policy or institutional requirement to users.

Post-Task Rating Measurement

A post-task rating is a subjective measure collected immediately after a user attempts a task to capture perceived ease, difficulty, confidence, satisfaction, or workload.

Privacy Notice Research Governance

A privacy notice is user-facing information that explains how personal data is collected, used, shared, stored, protected, and controlled.

Problem Statement Research Governance

A problem statement is a clear description of a user, service, product, or operational problem that explains who is affected, what is happening, why it matters, and what consequence needs...

Progressive Disclosure Structural Design

Progressive disclosure is a design approach that reveals information, options, or complexity in stages so users can understand and act without being overwhelmed.

Prototype Fidelity Evaluation Method

Prototype fidelity is the level of detail, realism, and interactivity represented in a prototype.

R

Readability Structural Design

Readability is the ease with which written content can be read and processed, influenced by wording, sentence structure, typography, layout, context, and reader characteristics.

Recommendation Prioritization Research Governance

Recommendation prioritization is the process of ranking proposed UX, content, accessibility, product, or service improvements based on evidence, impact, risk, effort, dependency, and stra...

Recovery Path Structural Design

A recovery path is a designed route that helps users, staff, or systems move forward after failure, error, rejection, blocked progress, missing information, or service interruption.