Usability Study of WikiFunctions for Bangladeshi Developers
Moderated usability sessions examined workflow clarity, interface discoverability, and Bangla–English localization issues across prototype materials.
Every figure on this site is a view of one river landscape: research gathers like rain into channels, and what it finds flows on as decisions, learning and publication.
This is the whole delta. Research joins at the apex, marked in red, then divides into three channels: decisions from client work, learning from our programmes, and publication in Userhub Journal. Each thin line is a real case record, programme or article; the small dots are illustrative, not counts.
RESEARCH & UX PARTNER IN BANGLADESH
Research for Better Decisions
Userhub works with international organizations on qualitative, user and field research in Bangladesh to inform products, services and development programmes.
Every figure on this site is a view of one river landscape: research gathers like rain into channels, and what it finds flows on as decisions, learning and publication.
This is the whole delta. Research joins at the apex, marked in red, then divides into three channels: decisions from client work, learning from our programmes, and publication in Userhub Journal. Each thin line is a real case record, programme or article; the small dots are illustrative, not counts.
[ APPLIED PRACTICE ]
Research and evaluation for digital systems.
Through UX Lab, Userhub conducts applied research, usability testing, accessibility evaluation, and evidence-led advisory for digital products, services, and programmes.
Product UX Evaluation
Independent evaluation to identify usability, accessibility, and comprehension risks—providing prioritized evidence for redesign or launch decisions.
Usability Testing & Validation
Task-based validation with real participants to confirm behavioral completion rates and identify critical breakdowns in user flows.
Human-Centered Research
Field-grounded inquiry to identify adoption barriers and trust gaps, mitigating strategic ambiguity during product or service rollout.
UX Strategy & Design Advisory
Strategic guidance on product evolution based on empirical findings, ensuring improvements align with user needs and operational constraints.
[ RESEARCH CAPABILITIES ]
Research capabilities for international studies and Bangladesh workstreams.
For organizations that need qualitative, UX, accessibility, or field research in Bangladesh, Userhub can support a focused research workstream or contribute to a wider international study.
Explore Research Services
[ CASE RECORDS ]
Evidence from recent UX Lab engagements.
Selected case records show how Userhub applies usability testing, human-centered research, and product evaluation in real project contexts.
BRAC Agami and Digital Financial Engagement Among Women RMG Workers
Human-centered qualitative research examined digital financial practices, confidence, phone access, and service-use constraints among women RMG workers in Bangladesh.
UX Evaluation and Redesign for a National Overseas Employment Service
Userhub conducted a UX evaluation and redesign for a national-scale mobile service supporting overseas employment seekers, addressing usability, accessibility, information architecture, onboarding, authentication, task flow, and…
UX Redesign for Ek Sheba Nagorik Government Services Platform
Userhub redesigned the user experience of Ek Sheba Nagorik, a national government services platform, improving service discovery, information architecture, application flow, unified login, and citizen dashboard…
UX Evaluation and Redesign for a Diaspora-Focused Digital Wallet Platform
Userhub conducted product UX evaluation and redesign for a diaspora-focused digital wallet platform, covering mobile, desktop/web, landing-page experience, information architecture, accessibility, wireframes, and visual design prototyping.
Human-Centered WASH Demand Creation Strategy in Bangladesh
Userhub developed a human-centered WASH demand creation strategy for Simavi and WASH Alliance International, combining field research, personas, gap analysis, message testing, and partner training across…
[ CAPABILITY BUILDING ]
Professional education grounded in applied practice.
Userhub Institute translates methodological rigor into cohort-based learning. We establish the cognitive foundations and structural capabilities required to architect inclusive, human-centered systems.
Diploma in User Experience Design
Diploma · 12 learning goals
Professional Certificate in UX Research
Professional certificate · 13 learning goals
Certificate in Human-Centered Design
Certificate · 7 learning goals
[ PUBLIC RECORD ]
Open-access research and published evidence.
Alongside its applied work, Userhub publishes open-access research and methodological work across UX, accessibility, digital services and human-centered research.
Journal Publication
E-Commerce Returns and Refunds: From Return Availability to Recovery Legibility in Two Prototype Evaluations
Digital Commerce, Behavior, and Trust
Journal Publication
Faculty and Institutional Readiness for Generative AI in Bangladeshi Higher Education
Education, Literacy, and Learning Systems
Journal Publication
When Compliance Substitutes for Experience: A Mechanism Typology of the Standards–Use Gap in Digital Services
Digital Accessibility and Inclusion
Journal Publication
Remote Work and Organizational Culture in Bangladeshi SMEs: A Qualitative Study of Employee Relations in Resource-Constrained Contexts
Health, Well-being, and Social Equity
Journal Publication
Challenges and Opportunities in Community Pharmacies in Bangladesh: A Qualitative Study
Health, Well-being, and Social Equity
Journal Publication
LLM Chatbots in Academic Writing: Usability and Ethical Concerns Among Bangladeshi University Students
User Experience and Design Research
[ INSTITUTIONAL UPDATES ]
Latest news from Userhub.
Announcements, milestones, publications, programs, and institutional communications from across Userhub.
Userhub Researchers Publish Wiley Study on Domestic Violence Support Pathways in Bangladesh
Userhub researchers Wahid bin Ahsan and Humayra Rhusan publish a Wiley study examining how domestic violence support pathways in Bangladesh can break down across family, NGO, legal, and…
Userhub Delivers Human-Centered Product Thinking Workshop for bKash Product & Technology Teams
Userhub delivered a two-day Human-Centered Product Thinking workshop for bKash Product & Technology professionals at Lakeshore Heights, Dhaka, on 8–9…
Userhub Researchers Publish SAGE Study on Adolescent Mobile Media Use in Bangladesh
Userhub researchers have published a peer-reviewed article in Mobile Media & Communication, a SAGE journal, examining adolescent mobile media use,…