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UX Reference

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A searchable A-Z reference for UX terms, human-centered design concepts, research methods, accessibility terminology, usability metrics, and digital service concepts.

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Reference index

A-Z entries

Showing 1-18 of 18 entries.

C

Card Sorting Evaluation Method

Card sorting is a research method in which participants organize items into groups so researchers can study how people understand relationships among content, tasks, or concepts.

Case Management Structural Design

Case management is the coordinated handling of an individual case through ownership, status tracking, records, decisions, staff action, support, escalation, and outcome management.

Change Management Research Governance

Change management is the structured process of preparing, supporting, and guiding people, teams, and organizations through a transition from current practice to a new way of working.

Channel Strategy Structural Design

Channel strategy is the planning of how users can access, move through, receive support from, and complete a service across different channels.

Codebook Research Governance

A codebook is a structured guide that defines the codes used to categorize, interpret, and compare qualitative data.

Cognitive Accessibility Interaction Quality

Cognitive accessibility is the practice of making information, interfaces, tasks, and services easier to understand, remember, navigate, and complete for people with diverse cognitive, le...

Cognitive Load Interaction Quality

Cognitive load is the mental effort required to understand information, make decisions, remember details, and complete an interaction.

Color Contrast Structural Design

Color contrast is the difference between foreground and background colors that affects whether text, controls, icons, and visual information can be perceived and read.

Component Structural Design

A component is a reusable element with a defined purpose, structure, behavior, and implementation rules within an interface, design system, or software system.

Component Documentation Structural Design

Component documentation is the structured guidance that explains how a reusable interface component should be used, configured, implemented, tested, and maintained, including its purpose,...

Component Governance Research Governance

Component governance is the process of controlling how reusable interface components are proposed, approved, documented, implemented, updated, deprecated, and maintained within a design s...

Component Variant Structural Design

A component variant is an approved version, state, size, style, or behavior of a reusable interface component that serves a specific use case while remaining part of the same component fa...

Confidence Signal Interaction Quality

A confidence signal is a user- or staff-facing indication of certainty, uncertainty, reliability, confidence level, or limitation associated with a system output, recommendation, classifi...

Consent Clarity Interaction Quality

Consent clarity is the extent to which users can understand what they are agreeing to, sharing, authorizing, or allowing at the point where consent or permission is requested.

Content Clarity Structural Design

Content clarity is the degree to which written information is understandable, usable, appropriately structured, and suitable for the people and tasks it supports.

Content Design Structural Design

Content design is the practice of planning, structuring, writing, and governing content so that users can understand a service and complete their tasks.

Contextual Inquiry Evaluation Method

Contextual inquiry is a field-based research method in which researchers observe and interview people in the context where work, service use, or task activity takes place.

Conversion Measurement

Conversion is the completion of a meaningful intended action within a product, service, or journey, interpreted in relation to user need, service purpose, and ethical context.