Mental Model
A mental model is a person’s internal representation of how something works, what actions are possible, and what outcomes to expect.
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A searchable A-Z reference for UX terms, human-centered design concepts, research methods, accessibility terminology, usability metrics, and digital service concepts.
A/B Testing
Acceptance Criteria
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Accessible Name
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Help Text
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Mental Model
Moderation Guide
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Research Protocol
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Responsive Design
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Screen Reader Testing
Search Log Analysis
Service Blueprint
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Session Replay
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Single Ease Question
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Status Message
Success Criteria
Support Ticket Analysis
Survey
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Thematic Analysis
Think-Aloud Protocol
Time on Task
Touchpoint
Tree Testing
Triangulation
Trust Calibration
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Usability Issue
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User Interview
User Need
User Requirement
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User Story
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UX Roadmap
Visual Consistency
Wireframe
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Moderation Guide
A moderation guide is a session-level document that outlines the introduction, consent reminders, questions, tasks, probes, prompts, and closing steps used by a moderator.