Sampling Strategy
A sampling strategy is the plan for selecting participants, cases, sites, tasks, or data sources for a study.
UX Reference
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A searchable A-Z reference for UX terms, human-centered design concepts, research methods, accessibility terminology, usability metrics, and digital service concepts.
A/B Testing
Acceptance Criteria
Accessibility
Accessibility Governance
Accessibility Regression
Accessible Name
Activation
Adoption
Adoption Barrier
Affordance
AI Transparency
Algorithmic Accountability
Alternative Text
Appeal Path
Assistive Technology
Assumption Mapping
Automated Decision
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Backstage
Behavioral Analytics
Benchmark Task
Business Requirement
Card Sorting
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Change Management
Channel Strategy
Codebook
Cognitive Accessibility
Cognitive Load
Color Contrast
Component
Component Documentation
Component Governance
Component Variant
Confidence Signal
Consent Clarity
Content Clarity
Content Design
Contextual Inquiry
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Decision Log
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Design Token
Diary Study
Drop-Off Rate
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Ethnography
Evidence Matrix
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Form Usability
Front-End Implementation Quality
Frontstage
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Funnel Analysis
Help Text
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Inclusive Design
Information Architecture
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Interaction Specification
Interview Guide
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Lagging Indicator
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Navigation Design
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Observation
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Problem Statement
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Readability
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Recovery Path
Recruitment Criteria
Release Readiness
Research Ethics
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Research Protocol
Research Repository
Responsive Design
Retention
Sampling Strategy
Screen Reader Testing
Search Log Analysis
Service Blueprint
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Service Standard
Session Replay
Severity Rating
Single Ease Question
Stakeholder Map
Status Message
Success Criteria
Support Ticket Analysis
Survey
System Usability Scale
Task Analysis
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Test Plan
Thematic Analysis
Think-Aloud Protocol
Time on Task
Touchpoint
Tree Testing
Triangulation
Trust Calibration
Usability Benchmarking
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Usability Testing
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User Interview
User Need
User Requirement
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User Story
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UX Audit
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UX Metric
UX Roadmap
Visual Consistency
Wireframe
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Reference index
A-Z entries
Showing 1-18 of 18 entries.
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Screen Reader Testing
Screen reader testing evaluates whether digital content, controls, forms, and task flows can be understood and used with screen reader software and related assistive technology workflows.
Search Log Analysis
Search log analysis is the review of search queries, search results, refinements, zero-result searches, and related behavior to understand what users are trying to find and where informat...
Service Blueprint
A service blueprint is a structured representation of a service that shows user actions, frontstage interactions, backstage processes, support systems, evidence, and handoffs.
Service Design
Service design is the practice of designing and improving the interactions, processes, touchpoints, roles, and evidence that shape how a service is experienced and delivered.
Service Ecosystem
A service ecosystem is the wider network of users, staff, channels, systems, policies, data, partners, resources, and constraints that shape how a service is delivered and experienced.
Service Handoff
A service handoff is the transfer of responsibility, information, status, or action between users, staff, teams, systems, channels, or organizations during a service journey.
Service Recovery
Service recovery refers to the actions taken after a service failure to acknowledge the problem, support the affected person, repair the outcome, and reduce future recurrence.
Service Standard
A service standard is a set of criteria used to assess whether a service is good enough to deliver, operate, improve, and govern in a way that meets user, organizational, accessibility, a...
Session Replay
Session replay is a method of recording and reviewing user interactions with a website or application to understand behavior, friction, errors, or task flow patterns.
Severity Rating
A severity rating is an assessment of how serious a usability issue is based on its effect on users, tasks, frequency, recoverability, and service consequence.
Single Ease Question
The Single Ease Question is a one-item post-task rating that asks users how easy or difficult a task was to complete.
Stakeholder Map
A stakeholder map is a representation of people, groups, roles, organizations, or institutions that influence, deliver, use, govern, fund, support, or are affected by a service or system.
Status Message
A status message is user-facing feedback that communicates the state, progress, result, or change of a task or system without necessarily moving focus.
Success Criteria
Success criteria are the defined conditions that determine whether a task, interaction, service journey, or evaluation goal has been completed successfully.
Support Ticket Analysis
Support ticket analysis is the systematic review of support requests, complaints, helpdesk records, or service queries to identify recurring user problems, operational burden, and service...
Survey
A survey is a structured research method that uses standardized questions to collect data from a defined group of respondents.
System Usability Scale
The System Usability Scale is a standardized questionnaire used to measure perceived usability after people use a system.