Interdisciplinary Human-Centered Research

A two-study prototype evaluation with 33 Bengali-speaking online shoppers examines how users understand, act within, and monitor e-commerce return and refund pathways. The study uses recovery legibility as a descriptive lens while distinguishing interface representation from operational execution.

Faculty and institutional readiness for generative AI in Bangladeshi higher education remains uneven, with fragmented governance, limited training, infrastructural constraints, and expanding faculty experimentation.

Explains why standards-compliant digital services still fail users, introducing the standards–use gap and a diagnostic mechanism framework.

Explores how Bangladeshi SMEs adapted to remote work, highlighting culture, leadership visibility, and HR challenges.

This qualitative study explores operational challenges and improvement opportunities within Bangladesh’s community pharmacy sector—a vital yet under-researched component of healthcare delivery in low- and middle-income countries (LMICs). Using semi-structured interviews with 10 purposively selected participants (five pharmacists and…

This study audits 47 Bangladeshi government e-services across 74 websites, evaluating 1,534 user-critical pages for WCAG 2.1 compliance using automated and manual methods. A total of 14,308 violations were identified, primarily affecting screen reader, keyboard-only, and low-vision users.…

The rise of large language model (LLM) chatbots, such as ChatGPT and Gemini, is transforming academic writing support in resource-constrained higher education systems like Bangladesh’s. This qualitative study explores how 12 Bangladeshi university students experienced and evaluated the…

Font size is a foundational but inconsistently addressed factor in accessible user experience (UX) design. Across web, mobile, print, slides, and signage, font size decisions are shaped by divergent standards and assumptions, often lacking a unified, context-sensitive framework.…

Participatory design is widely embraced in development and humanitarian contexts as a pathway to inclusion and empowerment. Yet in practice, participatory UX is often constrained by institutional timelines, cultural misalignments, and symbolic implementation. This conceptual paper critically examines…

User experience (UX) plays an increasingly vital role in humanitarian and development initiatives, yet its contributions are often underrepresented in formal evaluations. Traditional frameworks such as the OECD DAC criteria, Theory of Change (ToC), and Social Return on…