Research area

User Experience and Design Research

Empirical and conceptual studies on user experience (UX), design thinking, and human-centered methodologies. This section includes research on usability, interface evaluation, participatory design, and framework-based approaches to digital product development.

Research area records

Publication records

Scholarly and practice-based publications listed in this research area.

  1. Research Article Open access

    E-Commerce Returns and Refunds: From Return Availability to Recovery Legibility in Two Prototype Evaluations

    Wahid bin Ahsan, Farhad Ali, Musfeq Us Saleheen, Mazed Minahi Khan, Sayeada Ummal Fatema, Tanzila Akther Diva
    A two-study prototype evaluation with 33 Bengali-speaking online shoppers examines how users understand, act within, and monitor e-commerce return and refund pathways. The study uses recovery legibility as a descriptive lens while distinguishing interface representation from operational execution.
    September 7, 2026
    DOI 10.58947/q7m4rx
    View article PDF
  3. Research Article Open access

    LLM Chatbots in Academic Writing: Usability and Ethical Concerns Among Bangladeshi University Students

    Wahid bin Ahsan, Fariha Islam
    The rise of large language model (LLM) chatbots, such as ChatGPT and Gemini, is transforming academic writing support in resource-constrained higher education systems like Bangladesh’s. This qualitative study explores how 12 Bangladeshi university students experienced and evaluated the…
    June 21, 2025
    DOI 10.58947/journal.mqzd67
    View article PDF
  5. Research Article Open access

    Beyond Co-Design Idealism: A Conceptual Framework for Participatory UX in Development Contexts

    Wahid bin Ahsan
    Participatory design is widely embraced in development and humanitarian contexts as a pathway to inclusion and empowerment. Yet in practice, participatory UX is often constrained by institutional timelines, cultural misalignments, and symbolic implementation. This conceptual paper critically examines…
    April 1, 2025
    DOI 10.58947/journal.xdjm89
    View article PDF
  7. Research Article Open access

    The SEED Framework: An Evidence-Based, Human-Centered Approach to Solving Complex Social Problems

    Wahid bin Ahsan
    Complex social problems such as environmental degradation, public health crises, and social inequity require a problem-solving framework that facilitates systemic change. The SEED (Search, Explore, Evolve, Deliver) framework addresses this need by bridging gaps in traditional approaches, emphasizing…
    July 29, 2024
    DOI 10.58947/journal.frde45
    View article PDF
  8. Research Article Open access

    Advancing Human-Centered Design Practices Among Designers in Bangladesh: Updated Insights 2024

    Wahid bin Ahsan, Asad Uz Zaman, Sultana Nasrin Anika, Tanjina Akter, Shishir Sarker, Dip Chandra Dey
    This qualitative case study explores the work processes and challenges faced by designers in Bangladesh regarding the adoption of human-centered design (HCD) methodologies. Interviews with 50 participants from various industries revealed that while Bangladeshi designers possess strong visual…
    June 1, 2024
    DOI 10.58947/JGVD-QWMR
    View article PDF