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The Public Record of Practice

Open-access scholarship preserving UX, accessibility, human-centered design, and applied research.

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Latest publications

Continuous publication of scholarly and practice-based work in Userhub Journal.

  1. Research Article Open access

    E-Commerce Returns and Refunds: From Return Availability to Recovery Legibility in Two Prototype Evaluations

    Wahid bin Ahsan, Farhad Ali, Musfeq Us Saleheen, Mazed Minahi Khan, Sayeada Ummal Fatema, Tanzila Akther Diva
    A two-study prototype evaluation with 33 Bengali-speaking online shoppers examines how users understand, act within, and monitor e-commerce return and refund pathways. The study uses recovery legibility as a descriptive lens while distinguishing interface representation from operational execution.
    September 7, 2026
    DOI 10.58947/q7m4rx
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  2. Research Article Open access

    Faculty and Institutional Readiness for Generative AI in Bangladeshi Higher Education

    Wahid bin Ahsan, Md. Osman Gani, Md. Shamsul Arifin, Samia Bari, Tanim Ahamed, Md. Shahadat Hossain, M. H. Taohid
    Faculty and institutional readiness for generative AI in Bangladeshi higher education remains uneven, with fragmented governance, limited training, infrastructural constraints, and expanding faculty experimentation.
    May 14, 2026
    DOI 10.58947/journal.lqmp73
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  5. Research Article Open access

    Challenges and Opportunities in Community Pharmacies in Bangladesh: A Qualitative Study

    Md. Bony Amin, Wahid bin Ahsan
    This qualitative study explores operational challenges and improvement opportunities within Bangladesh’s community pharmacy sector—a vital yet under-researched component of healthcare delivery in low- and middle-income countries (LMICs). Using semi-structured interviews with 10 purposively selected participants (five pharmacists and…
    August 9, 2025
    DOI 10.58947/journal.lzgn78
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  6. Research Article Open access

    WCAG 2.1 Audit of Bangladeshi E-Government Accessibility: A Maturity Model for Digital Inclusion

    Wahid bin Ahsan, Samia Bari, Tanim Ahamed, Md. Shahadat Hossain, Md. Shamsul Arifin, Md. Osman Gani, M. H. Taohid
    Government e-services in Bangladesh are central to welfare, taxation, and civil registration, yet their accessibility for people with disabilities remains underexamined. This study audits 47 Bangladeshi government e-services, recorded across 74 website entries, against WCAG 2.1 Level A…
    July 16, 2025
    DOI 10.58947/journal.pbxk45
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  7. Research Article Open access

    LLM Chatbots in Academic Writing: Usability and Ethical Concerns Among Bangladeshi University Students

    Wahid bin Ahsan, Fariha Islam
    The rise of large language model (LLM) chatbots, such as ChatGPT and Gemini, is transforming academic writing support in resource-constrained higher education systems like Bangladesh’s. This qualitative study explores how 12 Bangladeshi university students experienced and evaluated the…
    June 21, 2025
    DOI 10.58947/journal.mqzd67
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  9. Research Article Open access

    Beyond Co-Design Idealism: A Conceptual Framework for Participatory UX in Development Contexts

    Wahid bin Ahsan
    Participatory design is widely embraced in development and humanitarian contexts as a pathway to inclusion and empowerment. Yet in practice, participatory UX is often constrained by institutional timelines, cultural misalignments, and symbolic implementation. This conceptual paper critically examines…
    April 1, 2025
    DOI 10.58947/journal.xdjm89
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