Accessibility and Inclusivity

Access and usability are only the start. Inclusive digital services also need comprehension, agency, recourse and fair outcomes.

An audit of 47 Bangladesh e-government services found over 14,000 accessibility violations, with most platforms failing basic WCAG 2.1 standards.

Userhub's study of 60 mobile apps across 12 countries uncovers significant WCAG compliance barriers, highlighting the need for improved accessibility.

AI-assisted web tools could make online services more accessible, but inclusive design, safety and human control must remain central.

Government around the world are encouraging both public and private sectors to ensure accessibility in their services.

Accessibility is now a global issue.