UX Reference · Topic
AI and automated decisions
Automated decisions raise questions about explanation, oversight and accountability. These entries describe how people understand, question and act on automated outcomes.
11 entries
AI TransparencyAI transparency is the visibility and understandability of when, where, and what role artificial intelligence plays in a product, service…Also: AI disclosure, algorithmic transparency, automated-system transparency
Algorithmic AccountabilityAlgorithmic accountability is the responsibility, governance, documentation, reviewability, and answerability around algorithmic or…Also: AI accountability, accountable algorithmic decision-making, algorithmic governance
Appeal PathAn appeal path is a designed route through which users can challenge, correct, review, or request reconsideration of a decision…Also: Appeal route, review pathway, challenge process
Automated DecisionAn automated decision is a decision made by, or materially supported by, an automated system, algorithm, or AI-supported process…Also: Automated decision-making, algorithmic decision, machine-assisted decision
Automation BiasAutomation bias is the tendency for people to over-rely on, accept, or follow automated system outputs even when those outputs may be…Also: Automation overreliance, over-trust in automation, automation-induced complacency
Confidence SignalA confidence signal is a user- or staff-facing indication of certainty, uncertainty, reliability, confidence level, or limitation…Also: Uncertainty signal, confidence indicator, reliability signal
Decision ExplanationA decision explanation is a user-facing explanation of a decision, result, rejection, recommendation, status, or action that helps people…Also: Decision reason, explanation of decision, outcome explanation
ExplainabilityExplainability is the ability of a system, model, process, or output to be explained in a way that people can understand and use…Also: Explainable AI, XAI, understandable output
Human OversightHuman oversight is the design, governance, and operational capacity for people to monitor, review, intervene in, correct, or override…Also: Human-in-the-loop, human review, human control
Trust CalibrationTrust calibration is the alignment between a person’s level of trust in a system and the system’s actual capability, reliability…Also: Appropriate reliance, calibrated trust, reliance calibration
User TrustUser trust is the confidence users place in a product, service, system, or institution based on perceived reliability, competence…Also: Digital trust, service trust, online trust