Refunds Policy

We sincerely appreciate your choice to engage with Userhub for your User Experience and Human-Centered Design needs, as well as for your professional development through our courses.

At Userhub, we’re committed to delivering high-quality services and courses, each meticulously designed to meet your specific needs. Our dedicated team puts in a considerable amount of effort and resources into each project or course to ensure your satisfaction.

Considering these factors, please note that we do not offer refunds or exchanges once a service is procured or a course enrollment is confirmed. This policy allows us to maintain the high standard and integrity of our offerings. We urge all our clients and students to carefully consider their requirements, schedules, and commitments before confirming a purchase or enrollment.

In case of a project cancellation, please be informed that we reserve the right to claim compensation commensurate with the resources allocated and the work completed until the point of cancellation. This is necessary to account for the dedication and effort our team has invested in your project.

We recommend reaching out to us if you have any inquiries or need further clarification about a specific service or course before finalizing a purchase. Our team is always ready to assist you with detailed information to help you make an informed decision.

For any questions or clarifications regarding our refund policy, please do not hesitate to get in touch with us:

User Study & Experience Research Hub (Userhub)
72/A Tejkunipara, Honda Goli
Tejgaon, Dhaka 1215
Bangladesh
Phone: 0167 7353 993
Email: social[at]userhub.com.bd

We appreciate your understanding and cooperation regarding this policy. We look forward to serving your User Experience and Human-Centered Design needs.