Diploma in User Experience Design

This six-month diploma prepares participants to evaluate digital products and services, investigate user and system-level challenges, and develop evidence-based strategies for improving digital experiences. It is designed for learners seeking deeper capability in usability evaluation, accessibility, information architecture, and applied human-centered research for product, platform, and service environments.

Through live classes, guided projects, and detailed mentor feedback, participants learn how to assess usability systematically, identify barriers affecting real users, and translate findings into clear recommendations for digital products, service journeys, and platform experiences. The curriculum is informed by frameworks developed through Userhub’s consulting and research practice, including the EDIT UX approach to evaluation and the SEED approach to human-centered problem solving.

Why Choose This Diploma

This diploma combines close mentorship, analytical depth, and a structured progression from evaluation to research and case documentation.

• Small class sizes of 8–10 learners for direct mentor engagement.
• Hybrid, live delivery, with selected 9 PM batches offered fully online for busy professionals.
• 48 classes over 6 months for continuity, depth, and applied learning.
• Curriculum informed by real-world UX consulting and human-centered research.
• Structured pathway from project work to publication-ready case studies.
• Outcomes relevant to UX research, evaluation, product improvement, and digital strategy roles.

Program Structure

Part 1 – UX Evaluation and Interaction Analysis

The first half of the program focuses on evaluating digital products, service platforms, and user journeys, with attention to usability, accessibility, and interaction challenges.

Informed by the evaluation logic of the EDIT UX framework, participants learn how to examine digital systems through structured evaluation approaches that help identify barriers in interaction, navigation, content organization, task completion, and service flow. The focus is on understanding what is not working, why it affects users, and how evidence can guide product and service improvement.

• Assess interfaces for usability, clarity, consistency, and accessibility.
• Identify barriers in user flows, service journeys, interaction patterns, and task completion.
• Plan and conduct usability tests.
• Analyze findings from user observation and evaluation data.
• Review navigation structures, labeling, and information organization.
• Develop structured recommendations for improving digital products, services, and user journeys.

Outcome: Participants develop the ability to systematically evaluate digital products and services, and produce evidence-based recommendations for usability, accessibility, and experience improvement.

Part 2 – Advanced Human-Centered Research for Complex Systems

The second half focuses on understanding complex problems in context and translating research insights into strategic directions for improvement.

Informed by the SEED approach to human-centered problem solving, participants learn how to frame problems, investigate stakeholder and user needs, examine system-level constraints, and synthesize evidence across multiple sources. This part emphasizes human-centered research as a basis for shaping more inclusive, context-aware, and strategically relevant responses.

• Define and frame complex problems in context.
• Conduct applied qualitative and mixed-method research.
• Identify patterns, constraints, and system-level barriers.
• Translate insights into inclusive and context-aware improvement strategies.
• Refine intervention directions through feedback and iteration.
• Document research and case studies to professional and academic standards.

Outcome: Participants develop the ability to conduct human-centered research, synthesize evidence, and shape strategic responses to complex digital product, service, and organizational challenges.

Key Skills Developed

• Usability evaluation and interaction analysis.
• Accessibility assessment and inclusive design thinking.
• Usability testing and behavioral observation.
• Information architecture and navigation review.
• Human-centered research for complex systems.
• Qualitative and mixed-method evidence synthesis.
• Evidence-based product, service, and UX improvement planning.
• Professional case study and research documentation.

Methodological Foundations

The curriculum draws on methods developed through Userhub’s consulting and research practice, including the EDIT UX framework ↗ for structured evaluation and the SEED framework ↗ for evidence-based human-centered problem solving.

Elements of these approaches inform evaluation methods, research design, and case study development across the program.

Who Should Enroll

This program is designed for:

• Designers, product managers, researchers, and analysts seeking stronger expertise in usability evaluation and UX research.
• Professionals working with digital products, service platforms, mobile apps, websites, or transaction-based user journeys.
• Team members from banks, financial institutions, mobile financial services, fintech, startups, software companies, e-commerce, telecom, education technology, health technology, and public digital services.
• Learners from computer science, business, social sciences, or related fields preparing for research-driven UX, product, and service improvement roles.

Research and Publication Pathway

Participants receive structured guidance to develop research-informed UX case studies through synthesis, writing, and feedback. Selected works are developed for publication in the Userhub Journal and assigned DOIs, providing a formal pathway for documenting and sharing practice-based knowledge.

Recognition and Career Outcomes

Graduates are prepared for roles such as:

• UX Researcher.
• Usability Specialist.
• Human-Centered Design Practitioner.
• UX Strategist.
• Research, product, and service improvement roles in banks, financial institutions, startups, software companies, digital service teams, and platform-based organizations.

Frequently Asked Questions

What kinds of roles can this UX diploma prepare me for?
Graduates are prepared for roles in UX research, usability evaluation, human-centered design, UX strategy, and product or service improvement. The program is especially relevant for people working with digital products, service platforms, mobile apps, websites, and transaction-based user journeys.

Can I join this diploma without a design background?
Yes. The program welcomes participants from design, computer science, business, product, technology, research, social sciences, and related fields. A prior background in visual design is not required, because the diploma emphasizes evaluation, research, evidence synthesis, and digital experience improvement.

Is the diploma online or in person?
The diploma is delivered in a hybrid format, with classes conducted simultaneously for in-person and online participants. Selected 9 PM batches are offered fully online to support busy professionals who need a more flexible schedule.

What is the main learning focus of this diploma?
The diploma focuses on usability evaluation, accessibility, information architecture, and human-centered research. It is designed for participants who want to assess digital products and services, identify user and system-level challenges, and develop informed strategies for product, service, and experience improvement.

Which industries is this diploma relevant for?
The diploma is relevant for banks, financial institutions, mobile financial services, fintech, startups, software companies, e-commerce platforms, telecom, education technology, health technology, and organizations that operate digital products or service platforms.

Can selected work be published with a DOI?
Yes. A distinctive feature of the diploma is its research and publication pathway. Selected case studies are developed for publication in the Userhub Journal and assigned DOIs, creating a formal pathway for sharing practice-based knowledge.

How is this diploma different from short UX courses?
This is a six-month, live, mentored diploma designed for depth and continuity. It develops capability in usability evaluation, accessibility review, information architecture, research, evidence synthesis, and strategic thinking through guided practice and detailed feedback.