2026-09-21T03:49:15Zhttps://userhub.com.bd/oai-pmh/

oai:userhub.com.bd:9804612026-09-07

E-Commerce Returns and Refunds: From Return Availability to Recovery Legibility in Two Prototype Evaluations Wahid bin Ahsan Farhad Ali Musfeq Us Saleheen Mazed Minahi Khan Sayeada Ummal Fatema Tanzila Akther Diva consumer trust E-commerce returns post-purchase experience prototype evaluation recovery legibility refunds service recovery A two-study prototype evaluation with 33 Bengali-speaking online shoppers examines how users understand, act within, and monitor e-commerce return and refund pathways. The study uses recovery legibility as a descriptive lens while distinguishing interface representation from operational execution. Userhub Ltd. Userhub Journal 2026-09-07 info:eu-repo/semantics/article application/pdf https://doi.org/10.58947/q7m4rx https://userhub.com.bd/publications/digital-commerce-trust/ecommerce-return-refund-recovery-legibility/ info:eu-repo/semantics/openAccess https://creativecommons.org/licenses/by/4.0/ https://userhub.com.bd/download/report/ecommerce-return-refund-recovery-legibility-study.pdf en