2026-09-21T02:18:14Zhttps://userhub.com.bd/oai-pmh/

oai:userhub.com.bd:127512026-01-31

When Compliance Substitutes for Experience: A Mechanism Typology of the Standards–Use Gap in Digital Services Wahid bin Ahsan accessibility audit regimes compliance conformance digital government digital services distributed accountability governance proxy metrics service boundary blindness service journeys standards–use gap Explains why standards-compliant digital services still fail users, introducing the standards–use gap and a diagnostic mechanism framework. Userhub Userhub Journal 2026-01-31 info:eu-repo/semantics/article application/pdf https://doi.org/10.58947/journal.abkx42 https://userhub.com.bd/publications/standards-use-gap-compliance-experience-digital-services/ info:eu-repo/semantics/openAccess https://creativecommons.org/licenses/by/4.0/ https://userhub.com.bd/download/report/standards-use-gap-mechanism-typology-diagnostic-lens.pdf en