Introduction

A mobile application serving over 200,000 users provides essential services and information for overseas employment seekers. This case study outlines the comprehensive UX audit and redesign conducted by Userhub to enhance the application’s usability and accessibility, ensuring it better serves its diverse user base.

Objectives

The primary objectives were to:

• Improve the onboarding and information delivery process.
• Enhance user registration and authentication.
• Optimize home screen layout and notifications.
• Ensure accessibility for users with disabilities.

Methodology

Userhub followed a structured approach to identify usability and accessibility issues:

• Walkthrough Tests: Conducted assessments to gain insights into the user interface and interactions.
• Heuristic Evaluation: Evaluated the app against usability principles such as clarity, consistency, error prevention, and user autonomy.
• Accessibility Testing: Used tools such as axe DevTools Mobile, Google Accessibility Scanner, and WebAim’s Color Contrast Checker to assess compliance with WCAG.

Key Findings

Onboarding and Information Delivery: The onboarding process needed simplification and clearer progress indicators.

• User Registration and Authentication: Issues were found with the clarity and ease of the sign-up and sign-in processes.
• Home Screen and Notifications: The home screen layout and notification management needed to be more intuitive and user-friendly.
• Accessibility: Identified several accessibility issues, including color contrast and touch target sizes, that needed addressing to meet WCAG standards.

Redesign Implementation

Based on the audit findings, Userhub undertook a comprehensive redesign focusing on:

1. Onboarding and Information Delivery: Simplified the onboarding content, added progress indicators, and included a skip button.
2. User Registration and Authentication: Streamlined the sign-up and sign-in processes for better clarity and ease of use.
3. Home Screen and Notifications: Redesigned the home screen layout to a more intuitive grid view and improved the notification system.
4. Accessibility: Improved color contrasts, enlarged touch targets, and provided accessible names for interactive elements.

Conclusion

The UX audit and subsequent redesign addressed critical usability and accessibility issues, ensuring a more intuitive and inclusive experience. By simplifying onboarding, enhancing registration and authentication, optimizing the home screen layout, and improving accessibility, the application now better serves its diverse user base.

Recommendations

• Continuous Monitoring and Iteration: Regularly collect feedback to refine the app based on user experiences.
• Enhanced User Engagement: Increase user involvement in decision-making processes.
• Sustainable Practices: Emphasize sustainable and user-friendly design principles for long-term usability and accessibility.

Disclaimer

This case study is based on research conducted by Userhub. The findings and recommendations presented are for informational purposes only and do not disclose any confidential or proprietary information about the client. Specific details related to proprietary processes and technical data have been excluded to maintain confidentiality. Userhub is committed to protecting the privacy and integrity of all participants and stakeholders involved in this study.